Best 10 Live Chat Plugins to Start Discussions with Your Customers

Our top 3 live chat solutions for WordPress

  • LiveChat

    Best for: Overall usage
  • Tidio Live Chat for WordPress

    Best for: Flexibility
  • Olark

    Best for: Price / features

Just like social proof and FOMO plugins, Live Chat plugins have the purpose to grab your visitors attention and keep them interested in your content in order to reach the conversion goal of your website.

This goal can be collecting user's info such as email, name and phone number or it can be the purchase of a product or service. Whatever conversion goal you have, a live chat plugin can drastically change the involvement of a potential buyer once he lands on your website.

  • LiveChat

    Best plugin for: Overall usage

    Starting price: $16 / agent / month

    LiveChat for WordPress

    By far the most powerful solution in this list, a solution suitable for any type of business, from small to large from tech to fashion.

    LiveChat is a one of a kind live chat application that's available for a large number of platforms including WordPress, Shopify, Magento, Windows, Android, iOS etc.

    It's the primary conversion generating tool for almost 500.000 websites in the world. It's comprehensive and easy to install and once you finished installing it, you'll enjoy a tool that brings in orders and user interactions.

    We also consider LiveChat to be one of the most powerful conversion tools available thanks to AI chat bots that improve the user interaction on your website.

    The guys at LiveChat are kind enough to allow us to offer a 30 day free trial and a 10% discount if you register using the link below.

      Pros

    • Mobile application for iOS and Android devices
    • Users can subscribe to your email list after finishing the chat

    check out LiveChat

  • Tidio Live Chat for WordPress

    Best plugin for: Flexibility

    Starting price: $15 / month

    Tidio is a premium live chat solution for WordPress that makes it simple for you to connect with your website's visitors.

    The free version allows you to connect up to 3 users for a lifetime license. This includes a live chat integration, messenger integration, option for you to export visitors data, an iOS and Android app and unlimited tracking.

    The additional packages start at $15 and come with an enhanced experience that allows you to track what people are doing on your site and even what they type in before they hit enter.

    To go even further, Tidio also allows you to use chatbots customized to increase the product sales and reduce cart abandonment rates.

    With Tidio you'll be able to identify returning visitors and repay them with a customized offer.

      Pros

    • Smart chatbots that help you reduce cart abandonment
    • Returning visitor recognition
    • Autoreply system
    • Smart customized greeting messages
    • Adjustable color schemes & three different themes

    check out Tidio Live Chat for WordPress

  • Olark

    Best plugin for: Price / features

    Starting price: $17 / agent / month

    Olark for WordPress LiveChat

    Olark is an advanced chat solution for your online business, a solution that has the perfect balance between improving user engagement, monitoring and automation.

    Olark allows you to set up automated greeting systems that trigger on a custom timing of your choice.

    The even greater thing about Olark is that you can improve the conversion rate and sales using Powerups.

    The PowerUps are a set of extensions designed to enhance the default Olark experience. These can help you translate chats, use personal branding options and get visitor insights.

      Pros

    • Unlimited chats without additional costs
    • Build custom chatboxes to fit your branding
    • Upgradeable using powerups

    check out Olark

  • Freshchat

    Starting price: $15 / agent / month

    Freshchat is an advanced cloud-based live messaging application designed to guide your potential customers and help you convert them into actual customers.

    Among the top features included in Freshchat we have the campaign creator, intelligent message routing and an fancy AI greeting system.

    You can start with a free plan which allows you and 9 other team members to join.

    The free plan allows you to add unlimited contacts and is working for up to 10.000 visitors.

      Pros

    • In-messenger FAQs
    • Smart notifications and triggers

    check out Freshchat

  • PureChat for WordPress

    Starting price: $39 / month

    PureChat

    Pure Chat is a complete chat and messaging solution for WordPress that includes a generous package for their customers.

    For starters, Pure Chat allows you to set up and implement a chatting solution for free. This solution includes unlimited chats, up to 3 operators, customizable widgets and access to applications for iOS and Android.

    Of course the list is larger and among the top solutions you will also find:

    Unlimited chat history, integrations with top email marketing solutions, file transfers (images, documents etc)

    Chat alerts and SSL security built-in.

    The list can go on and on, but you should know that all these features are available for the free plan.

    The Pure Chat PRO goes even further and includes trigger-based notifications and alerts.

    You can set these to trigger whenever someone has the intent to leave the page or when they have the intention to do certain action on your website, motivating them to finish that task.

      Pros

    • Access to Artibot.ai - free automated chat bot
    • Realtime Analytics - monitor people's actions while they are performing them
    • SMS Notifications
    • File transfers in chats

    check out PureChat for WordPress

  • Live Chat by Formilla

    Starting price: $11.99 / month

    Formilla Live Chat is a solution that will increase the number of sales and conversions driven from your website and will also help you offer better customer support using the live chat application.

    As an effort to keep customers engaged, Formilla will automatically send email messages with new offers and promotional materials.

    Formilla offers a solution to monitor the real-time traffic on your website allowing you to request a chat from a certain person.

    The plugin allows you to save custom chat replies and send them using shortcodes.

    The Formilla Chat plugin also integrates with over 500+ popular apps like Zapier, MailChimp, CRMs, Zendesk etc.

      Pros

    • iOS and Android mobile apps
    • Request chats from visitors on your website
    • Custom messages for returning customers
    • Target visitors by country & language

    check out Live Chat by Formilla

  • Intercom for WordPress

    Starting price: $87 / month

    Intercom is a huge company dedicated to providing customer relationship and support via messaging platforms (hence live chat solution).

    Their primary goals are:

    • Lead generation
    • Customer engagement
    • Customer support

    The lead generation part is supported by the conversion specialized chatbots, the outbound messages and the business messenger which allows you to collect data yourself when you are online and capture essential info when you are offline.

      Pros

    • Customer engagement and lead generation tools

    check out Intercom for WordPress

  • Zendesk Support for WordPress

    Starting price: $5 / agent / month

    Zendesk

    Zendesk is a veteran in the industry of online chats and support systems. The Zendesk plugin for wordpress offers one of the best feature / cost ratio on the market.

    The solution allows seamless integration that supports multilingual instances, conditional & custom ticket fields and multi-brand.

    The support chat allows you to integrate with ticketing system and you can easily offer a guided mode for a faster response time and focus on user's issues.

    check out Zendesk Support for WordPress

  • Drift

    Starting price: $400 / month

    Drift for WordPress

    Drift is a complete lead generation and marketing solution designed to connect your sales teams with your potential customers.

    It is definitely a solution that can scale up with your business, a solution that has all the power of AI chatbots, email integration, conversational landing pages that convert and a sales team management solution out of this world.

    An outstanding solution that can help you offer support, grab visitor's attention and keep them focused on the product you want.

      Pros

    • Sales driven chat solution
    • Integrates with every popular marketing platform
    • Offers support for mobile apps and desktop apps

      Cons

    • Great but way too expensive for a small business

    check out Drift

  • Live Chat Unlimited

    Starting price: $75

    Live Chat unlimited

    Live Chat Unlimited is a simple, clean and easy to install live chat solution for WordPress. The plugin is available on CodeCanyon and can be purchased for a lifetime license / website at just $75.

    The plugin has been purchased over 7000 times and has an average rating score of 4.43 our of 5 stars.

    LCU supports SSL, email notifications and it allows 100 users to chat at the same time.

    You can add add as many operators as you need and you can easily translate the plugin thanks to .po files included in the package.

      Pros

    • Multilingual support with .po
    • GDPR ready plugin
    • Email notifications to let you know when a customer is online

    check out Live Chat Unlimited

  • What's the best live chat plugin for WordPress?

    All solutions in the list offer a large variety of features and solutions that will improve the user interaction with you and your website. However, we consider Live Chat to be the most versatile solution because it includes support for all major platforms and operating systems. Live Chat is a solution that integrates with almost all email marketing solutions and it offers AI chat bots that really grab your visitor's attention.
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